Terms & Conditions

The full terms and conditions for Cakes by Kels Cakes are detailed below. By paying a deposit, you’re accepting these terms and understand that they will be applied to your order.

QUOTES
Cake prices depend on size, design, craftsmanship, flavour and sometimes packaging. For an accurate quote please contact us with the following information

  • The date
  • How many guests you are aiming to feed or a budget you’d like to stick to.
  • The flavour(s) you would like
  • The message for your cake/ cake board
  • A picture of something similar, colour match or design inspiration.

Please check the wording of your order to insure the correct information has been given. All cakes are priced on your exact design and size of your cake. Price matching with other companies/quotes is not available. Following your enquiry or consultation, your quote will remain valid for 3 days. It is your responsibility to check whether there is still availability after 3days. If a deposit is paid and there isn’t a slot available your deposit will be refunded.

NOTICE
It is recommended to book your cake 3weeks – 1 month in advance. Securing your booking with a deposit early is the best way to avoid disappointment. Last minute orders may be facilitated depending on the weekly schedule. An additional fee will be added to the cake quote if accepted.

DEPOSITS
Once you have been quoted, too book and secure your order, a full payment or 50% non-refundable deposit is required. The outstanding balance is due on or before delivery/collection. No cake will be released until the outstanding balance is paid in full. Deposits can be paid via Bank Transfer, PayPal or Cash. Once received, you will receive confirmation by email, or text if preferred.

For wedding cakes the full balance must be paid 1month prior to the wedding day.

CANCELLATIONS

THE DEPOSIT WILL NOT BE REFUNDED IF THE CAKE IS CANCELLED WITH NOTICE OF UNDER 7DAYS. THE FULL AMOUNT WILL NOT BE REFUNDED IF THE CAKE HAS BEEN PREPARED OR BAKED.

We reserve the right to cancel your booking in unforeseeable circumstances which fall beyond our control, (E.g. Fire or Ill health) during which we will refund any money taken.

COLLECTION AND DELIVERY

Upon ordering, collections will be arranged for a convenient time for both parties. During the weekend collections are from 8am- 12pm. Collections can be made from Custom House E16 3EF, within the time slot given. We understand that unforeseen circumstances can affect the time you arrive to collect your cake, please call to inform us of this as soon as possible. Lateness and failure to collect your cake is YOUR responsibility and in some cases, your cake may need to be collected in a cab, at a later time or the following day. In these circumstances, the remaining balance will still need to be paid before collection.

There is currently no option for delivery of buttercream or celebration cakes.
Wedding cakes and cakes which require stacking at the venue will be delivered. Delivery is charged on a mileage + time basis.
We cannot be held liable for any delays, such as traffic conditions that are out of our control. In the event of late delivery, the maximum compensation will be a refund on the delivery price.

Transporting Your Cake
As cakes are very delicate and fragile, it is highly recommended if transporting by car, that the cake is placed on the floor or in the boot, to prevent the cake sliding off its board. NEVER put a cake on a seat. If you have no space for either option then the cake can be placed on the passenger’s lap, however, they must remember to keep their legs as straight and even as possible. The driver must slow down, increase stopping distances and avoid harsh turns and breaking. Go over speed bumps must also be very slow.

Allergies and Special Diets
Please be aware that your cake may not include Gluten/Egg/Nuts/Alcohol etc., but they are still used on the premises they still may contain traces of such ingredients.

Dietary requirements can be catered for upon request. Please state the necessary requirement when placing your order.

Storage
Cakes DO NOT need to be refrigerated unless covered in buttercream. This will accelerate the staling of the flour and effect the icing condition. Store in a dry cool room is the cake box if uncut. If cut place in an airtight container and eat within the time frame on the Expiry sticker. Cakes can be frozen and kept up to 3 months.

Damages
Please remember cakes and their decorations are very delicate and fragile. We cannot accept any responsibility for any damage that is done after it has left our possession. If any repair is required, you can request a repair, which will be priced accordingly, including travel costs if needed.

Non-Edible Items
Most cakes include and contain small inedible items which are noted on your cake information sticker. It is your responsibility to remove these prior to cutting and serving your cake. These items include support dowels, ribbons, diamante mesh bands, wires, flower picks and flower tape plus more. You will be notified of each inedible items on your cake on delivery/collection and will be noted on your Cake Information Sticker.